Terms and Conditions

This E-Ticket Sales Agreement (“Agreement”) applies to the purchase of an e-ticket that entitles the holder to participate in or receive a tour, attraction, activity, and/or experience, establishing a direct contract between the user and the provider of such tour, attraction, activity, and/or experience.

The receipt and use of the e-ticket by the user are subject to the acceptance of this Agreement without modifications. By purchasing the e-ticket, the user confirms that they have read and understood this Agreement and are bound by its terms. If the user does not agree to any clause of this Agreement, the purchase of the e-ticket is prohibited.

1. Introduction

1.1 This agreement governs the receipt and use of e-tickets purchased by the user through this website, which entitle them to participate in or receive tours, attractions, activities, and/or experiences (“products”) provided by the supplier of such products (“supplier”), as identified on the booking platform (as defined below) at the time of payment and/or on the e-ticket.

The term “user” refers to any person who purchases or uses e-tickets for the supplier’s products. Regarding transferable e-tickets, the user declares and guarantees that they have the authority to bind the recipient to this agreement and accept it on their behalf.

2. Modifications or Cancellations by the User

2.1 Once an e-ticket for a supplier’s product (“booking”) has been purchased, the booking cannot be modified or canceled with a refund unless such modification or cancellation is expressly permitted according to the applicable terms and conditions of the product, as specified on the booking platform and/or on the e-ticket.

If permitted, all requests to modify a booking, including date change requests (“modification requests”), must be directed to the customer service specified on the booking platform and, if approved, may be subject to additional fees.

2.2 A modification request cannot be processed for bookings of special events, theaters, concerts, sports events, or exhibitions, or if otherwise specified in the applicable purchase terms and conditions. The sale of such products is final and cannot be modified after booking.

Additionally, modification requests cannot be processed for a product labeled “all sales are final” or similar messages. Refunds are not available once a tour or service has started, or for any other product whose use has begun, even if not completed, without the supplier’s fault.

3. Modifications and Cancellations by the Supplier

The supplier reserves the right to make occasional modifications to products after the purchase of e-tickets, including, but not limited to, date, price, included services, coverage, age requirements, and/or other features and/or product requirements.

Therefore, the supplier reserves the right to cancel, modify, or replace any product at any time and for any reason. In such cases, if the user is not satisfied with the proposed alternatives, they will be entitled to a full refund of the original price of the applicable e-ticket purchased through the booking platform, and such refund shall constitute the sole and exclusive compensation granted for that e-ticket.

4. Disclaimer of Warranties and Limitation of Supplier’s Liability

4.1 Except for any explicit warranties specified in the relevant product information on the booking platform and/or on the e-tickets, products are provided “as is” without any warranty. The supplier disclaims any applicable warranties regarding the products, including warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by law.

4.2 The supplier (or its officers, directors, and partners) disclaims all liability for direct, indirect, moral, incidental, special, exemplary, or consequential damages (including, but not limited to, loss of data, information, or costs incurred for substitute goods or services) arising from or in any way related to a product or a booking, whether based on negligence, contract, tort, strict liability, or even if the supplier has been advised of the possibility of such damages.

4.3 If the supplier is found liable for any losses or damages resulting from or otherwise related to the receipt or use of an e-ticket or product by the user, the supplier’s liability shall not exceed, in aggregate, the amount paid by the user for the booking from which the claim originated.

4.4 The liability limitations specified in this section reflect the risk allocation between the parties and shall remain in effect and binding even if the essential purpose of any limited remedies specified in these terms is found ineffective.

4.5 The exclusions and limitations in this section apply only to the extent permitted by applicable law.

5. E-Tickets

5.1 Upon purchase, the user is directed to a secure web page containing a link to obtain the e-ticket. Some bookings result in the delivery of both a paper and an electronic copy of the e-ticket.

5.2 The user is required to present the original and authentic e-ticket to use the product. The booking cannot be honored nor can the product be used without presenting a valid e-ticket. The user should review these terms and conditions regarding the booking to understand the requirements for e-ticket presentation.

5.3 For security reasons, when using an e-ticket, the user may be required to present a valid photo ID, sign a paper copy of the e-ticket, and/or show the payment card used to purchase it. These requirements are specified in the product information shown on the booking platform and/or on the e-ticket; any exceptions must be expressly approved through customer service available on the booking platform.

6. General Provisions

6.1 To the maximum extent permitted by applicable law, the user agrees to submit any claims or legal actions arising from or related to their purchase or use of the e-ticket and/or receipt of the products within two (2) years from the date such claim or action arose. Failure to comply with this deadline will constitute an irrevocable waiver of the claim or legal action.

6.2 If any provision of this agreement is deemed void or unenforceable under applicable law, including but not limited to warranty disclaimers and liability limitations stated above, the void or unenforceable provision shall be replaced by a valid and enforceable provision that closely matches the intent of the original provision, without affecting the validity of the remaining provisions of the agreement.

6.3 This agreement constitutes the entire agreement between the user and the supplier regarding e-tickets and products and supersedes any prior or contemporaneous communications or proposals, whether electronic, oral, or written, between the customer and the supplier regarding e-tickets and products.

A printed version of this agreement and any electronically distributed notices shall be admissible in judicial or administrative proceedings related to this agreement, under the same conditions as other business documents or data originally generated and maintained in paper form.

Additional terms and conditions may apply to the use of the booking platform, including but not limited to, those applicable to payment processing services provided by the booking platform. In case of conflicts between the booking platform’s applicable terms and conditions and this agreement regarding the receipt or use of supplier’s e-tickets for products, this agreement shall take precedence.